Release Helpful Feedback 2.3.0 Released

[XenCustomize]

A new product by XenCustomize is available: Helpful Feedback 2.3.0 - Collect helpful/not helpful feedback for supported content, with customizable reasons, text feedback, admin review tools, and helpfulness stats.

XenCustomize Helpful Feedback for XenForo 2.3​

Collect helpful / not helpful feedback on important content, understand what needs improvement, and give your members a simple way to tell you whether your content answered their question.

Helpful Feedback adds a polished XenForo-native feedback system for threads, resources, media items, and page nodes.

Instead of asking users to reply, react, report, or leave the page to contact staff, this add-on gives them a simple Was this helpful? prompt with Yes / No actions, optional negative reasons, optional text feedback, public helpfulness stats, and Admin CP review tools.

It is designed for communities, support forums, documentation areas, resource sites, knowledge bases, tutorials, articles, page nodes, and any XenForo-powered site where admins want to know whether content is actually helping visitors.

Helpful Feedback also supports compatible XenCustomize custom thread type layouts such as Book Threads, Music Album Threads, Recipe Threads, and Video Game Threads, and includes a native XenForo importer for converting existing reaction history into Helpful Feedback responses.

Key Benefits​

Collect quick content feedback without forcing members to write a reply
Let users mark content as helpful with a simple Yes action
Understand why content was not helpful with admin-managed reasons and optional text feedback
Show helpfulness stats publicly when you want members to see content quality signals
Find content that needs attention with ACP responses, review states, notes, and content stats
Support official XenForo content types including threads, resources, media items, and page nodes
Feels native to XenForo with permissions, options, content type handlers, phrases, templates, rebuild tools, and standard Admin CP pages

Features​

Clean public feedback prompt
Helpful Feedback adds a simple public prompt where members can mark supported content as helpful or not helpful. The prompt is designed to feel natural in XenForo rather than like an external survey widget.

Helpful response flow
When a member clicks Yes, the feedback is saved and the public block changes into a compact thank-you state. Members can also undo their response if they change their mind.

Not helpful response flow
When a member clicks No, the add-on can collect more context using a reason selector and optional text feedback. This helps admins understand whether content is outdated, incomplete, confusing, incorrect, not relevant, too short, or affected by any custom reason you create.

Edit, cancel, and undo support
Members can edit a saved negative response, cancel editing without removing the response, or undo their feedback entirely.

Progressive interaction
The public UI does not show a large form immediately. Unanswered content starts with only the question and Yes / No buttons. The reason/details panel appears only when it is actually needed.

Responsive public design
The feedback block is designed for desktop and mobile, with compact states, clear icons, aligned stats, and mobile-friendly action buttons.

Supported Content Types​

Helpful Feedback supports multiple official XenForo content types while keeping the system lightweight and content-type aware.

Threads
Add helpful feedback to thread pages, including standard discussion threads and XenForo article-style threads. Admins can choose where the feedback block appears on threads:

• Inside the first post
• Below the first post
• At the bottom of the thread

Supported custom thread type layouts
Helpful Feedback also supports compatible custom thread type layouts from XenCustomize Book Threads, Music Album Threads, Recipe Threads, and Video Game Threads, so the feedback block can appear cleanly inside or below the first post on those specialized thread pages.

Forum scope controls for threads
Admins can decide where thread feedback is available:

• All forums
• Only selected forums
• All forums except selected forums

XenForo Resource Manager resources
Helpful Feedback supports the main Resource Manager resource content type. Feedback appears on the resource overview and uses the same reasons, stats, and admin review tools as other content.

XenForo Media Gallery media items
Helpful Feedback supports Media Gallery media items. This gives media-heavy communities a way to collect feedback on individual media items. Albums are not currently included.

XenForo page nodes
Helpful Feedback supports XenForo page nodes. This is especially useful for custom information pages, help pages, documentation pages, legal pages, guides, and static content where XenForo does not provide replies or reactions by default.

Public Helpfulness Stats​

Helpful percentage
Show how many people found content helpful, with an optional minimum response threshold before percentages are displayed.

Optional response counts
Admins can choose whether public stats show helpful and not helpful counts.

Show details overlay
When permitted, members can open a XenForo-style overlay showing members who responded. The overlay includes All, Helpful, and Not helpful tabs.

Permission-gated stats
Viewing public helpful feedback stats is controlled by permission, so admins can decide who can see response details.

Reasons and Text Feedback​

Admin-managed reasons
Reasons are fully managed in the Admin CP. Admins can add, edit, disable, delete, and reorder reasons.

Content-type-specific reasons
Reasons can be limited to specific supported content types. For example, thread feedback reasons can differ from resource, media item, or page feedback reasons.

Reason icons
Each reason can include a Font Awesome icon name. Icons are shown in the public radio-style reason selector and on the ACP Reasons list.

Dropdown or radio-style reason selection
Admins can choose how negative feedback reasons appear publicly:

• Dropdown selection
• Radio-style list with icons

Optional text feedback
Admins can allow members to provide extra details with negative feedback.

Character limit and live counter
Optional text feedback can have an admin-controlled maximum length. The public textarea shows a live character counter.

Require a reason if needed
Admins can require members to choose a reason when marking content as not helpful.

Custom Question Labels​

Helpful Feedback lets admins customize the public question label per content type.

For example:

• Was this helpful?
• Was this resource helpful?
• Was this media helpful?
• Was this page helpful?

Question labels are managed from the Admin CP and are not hardcoded into the public templates.

Admin CP Management​

Helpful Feedback adds a dedicated Admin CP section under Communication > Helpful feedback.

Helpful feedback dashboard
The main Helpful feedback page includes a dashboard-style overview with quick links and activity counts for responses, tracked content, supported content types, question labels, and active reasons.

Responses
Review submitted feedback responses from the Admin CP. Responses include content information, user information, response type, reason, review state, dates, and optional message data.

Response filters
Filter responses by:

• Content type
• Content ID
• Response type
• Review state
• Reason
• Username
• Sort order

Review states and admin notes
Responses can be marked as open, reviewed, or ignored. Admins can also add internal notes for review tracking.

Content stats
The Content stats page helps admins identify content with useful or concerning feedback patterns. It includes helpful percentage, helpful/not helpful counts, confidence-adjusted helpfulness, last response date, and links to view related responses.

Confidence-adjusted helpfulness
The add-on stores a Wilson score for admin triage and sorting. Public stats stay simple, while the Admin CP can use confidence-adjusted helpfulness to make low-sample content less misleading.

Reasons management
Manage feedback reasons with filtering, icons, active toggles, content type labels, display order, and safe delete warnings.

Question labels management
Create, edit, and delete per-content-type public question labels.

XenForo reactions importer
Optionally convert existing XenForo reactions into reviewed Helpful Feedback responses from XenForo's native Tools > Import data system. Admins can choose supported content types and map each active reaction to Helpful, Not helpful, or Ignore before importing.

Maintenance Tools​

XenCustomize Helpful Feedback integrates with XenForo's native Tools > Rebuild caches area.

Rebuild helpful feedback content stats
Rebuild cached helpful and not helpful response totals for content with feedback responses.

Clean up orphaned helpful feedback data
Remove stale feedback responses and cached stats for supported content that no longer exists.

Import existing reaction history
Use the built-in XenForo importer workflow to bring historical reaction data into Helpful Feedback for supported content. Native XenForo reaction data is not changed by the importer.

Content delete cleanup
When supported content is permanently deleted, related helpful feedback responses and content stats are cleaned up.

Safe reason deletion
When a reason is deleted, existing responses are kept but the reason reference is cleared safely so old feedback is not destroyed.

Permissions and Privacy Controls​

Helpful Feedback includes permissions for:

• Submitting helpful feedback
• Submitting negative helpful feedback
• Leaving text feedback
• Viewing public helpful feedback stats

Optional IP storage
Admins can choose whether to store submitter IP information. When enabled, the add-on uses XenForo's standard IP logging system.

User rename, deletion, and merge handling
Stored feedback remains understandable when usernames change. Deleted users are displayed in a XenForo-style way, and user merge handling is included to avoid duplicate response conflicts where possible.

Specifications​

• Supported XenForo version: XenForo 2.3.0+
• Thread support: Yes
• XenForo article thread support: Yes
• Supported custom thread type layouts: Book, music album, recipe, and video game threads
• Forum include/exclude controls: Yes
• XenForo Resource Manager support: Yes, resources
• XenForo Media Gallery support: Yes, media items
• XenForo page node support: Yes
• XenForo reactions importer: Yes
• Helpful / not helpful responses: Yes
• Editable negative feedback: Yes
• Undo feedback: Yes
• Admin-managed reasons: Yes
• Content-type-specific reasons: Yes
• Reason icons: Yes
• Dropdown/radio reason display: Yes
• Optional text feedback: Yes
• Text feedback character limit: Yes
• Custom question labels: Yes
• Public helpfulness stats: Yes
• Show details overlay: Yes
• ACP response review: Yes
• ACP content stats: Yes
• Rebuild tools: Yes
• Permissions included: Yes
• Translation-ready phrases: Yes

Use Cases​

• Support forums where admins want to know whether a thread solved the problem
• Knowledge base style forums with tutorial or guide threads
• Article-style thread forums where admins want feedback directly on the main article content
• Book, music album, recipe, and video game communities using compatible XenCustomize custom thread type add-ons
• Resource Manager sites that want feedback on downloads, products, guides, or files
• Media communities that want feedback on individual media items
• Static XenForo page nodes such as legal pages, documentation, FAQs, rules, or help pages
• Communities that want lightweight content quality signals without enabling comments everywhere
• Staff teams that need to find outdated, confusing, incomplete, or incorrect content
• Sites that want public helpfulness stats as trust signals for useful content

Privacy and Control​

• Public stats can be disabled.
• Public response counts can be hidden.
• Public percentages can require a minimum number of responses before display.
• Viewing member response details is permission controlled.
• Text feedback is optional and can be disabled.
• IP storage is optional.
• Feedback management stays inside the Admin CP.

Good To Know​

• Helpful Feedback is not XenForo's built-in content voting system.
• Feedback responses are designed for content quality signals, not ranking forum posts like upvotes/downvotes.
• Guest feedback is not currently included, but is planned for a future update.
• XFMG albums are not currently included, but are planned for a future update.
• Generic XenForo nodes are not supported; only page nodes are supported.
• The add-on is designed with a content-type handler foundation so future supported content types can be added cleanly.
• The reactions importer converts historical reaction data into Helpful Feedback responses, but it does not change native XenForo reaction data.
• If you would like Helpful Feedback to support another content type, feel free to submit a suggestion in our support forum. We are happy to consider adding support for more useful content types.

Compatibility & Requirements​

• XenForo 2.3.0+
• XenCustomize Core Library 1.0.2+
• XenForo Resource Manager is only required if you want resource feedback support.
• XenForo Media Gallery is only required if you want media item feedback support.

A practical feedback system built for XenForo​

If you want to know whether your content is actually helping members, XenCustomize Helpful Feedback gives you a clean, native, and admin-controlled way to collect that signal across threads, resources, media items, and page nodes.

It helps members respond quickly, helps admins understand what needs improvement, and gives your XenForo site a professional content feedback workflow without relying on external tools.

Get your copy of Helpful Feedback 2.3.0 today!